Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They enable websites to remember information about your visit, such as your preferences and login information, to make your next visit to the website easier and the website more useful to you.

2. Why We Use Cookies

At Synap MentiQ, we use cookies to:

• Enhance your browsing experience
• Remember your preferences and login credentials
• Improve website performance and functionality
• Analyze usage patterns and trends
• Measure the effectiveness of marketing campaigns
• Provide secure access to your account
• Enable features such as chat and video content

3. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality, security, and account access	Session or 12 months
Performance Cookies	Analyze usage data and improve website performance	Up to 24 months
Analytics Cookies	Track visitor behavior and website usage patterns	Up to 24 months
Marketing Cookies	Track ads effectiveness and user interests	Up to 13 months
Preference Cookies	Remember user preferences and settings	Up to 1 year

4. Essential Cookies

These cookies are necessary for the website to function properly. They are used to:

• Authenticate users and maintain login sessions
• Prevent fraudulent activity and protect security
• Load pages correctly and efficiently
• Remember items in shopping carts (if applicable)

Essential cookies cannot be disabled without affecting website functionality.

5. Performance and Analytics Cookies

These cookies help us understand how you interact with our website:

• Which pages are most frequently visited
• Which features are most used
• Where users encounter errors or problems
• How long users spend on each page

We use services such as Google Analytics to collect this information. You can opt-out of analytics cookies in your cookie preferences.

6. Marketing Cookies

Marketing cookies track your interests and online behavior to:

• Display personalized advertisements
• Measure ad campaign performance
• Track conversions and user journeys
• Understand customer preferences

You can disable marketing cookies at any time through your browser settings or our cookie preferences.

7. Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

• Payment processing
• Analytics and user tracking
• Advertising and marketing
• Customer support and chat services

Third parties must comply with applicable privacy laws and data protection regulations.

8. Cookie Duration

Cookies can be categorized by how long they persist:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device until manually deleted or expiration date

9. Managing Your Cookie Preferences

You have control over cookie settings on our website. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize which cookies to accept
• Adjust preferences at any time

Note that disabling essential cookies may affect website functionality.

10. Browser Cookie Controls

You can also manage cookies through your web browser:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy and security → Clear browsing data

You can also enable "Do Not Track" in your browser settings.

11. Cookie Consent

When you first visit our website, we display a cookie banner explaining our use of cookies. By:

• Clicking "Accept": You consent to all cookies
• Clicking "Reject": Only essential cookies are used
• Customizing Settings: You select specific cookie types

You can change your preferences at any time.

12. GDPR and Cookie Compliance

For EU users, we comply with GDPR requirements:

• We obtain explicit consent before placing non-essential cookies
• We provide clear information about cookie usage
• You have the right to withdraw consent at any time
• We maintain detailed records of your preferences

13. Updates to Cookie Policy

We may update this cookie policy to reflect changes in technology, regulations, or our practices. We will notify you of significant changes by email or by posting the updated policy on our website.

14. Contact Us

If you have questions about our cookie policy or practices, please contact:

Synap MentiQ Privacy Team
Email: privacy@synap-mentiq.com
Mail: Ho Chi Minh City, Vietnam
Phone: +84 (123) 456-789