Privacy Policy

1. Introduction

Synap MentiQ ("Company," "we," "us," or "our") operates the synap-mentiq.com website and provides blockchain-based data integrity and verification services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform and services.

This Privacy Policy explains our data practices, including what personal information we collect, how we use it, how we protect it, and your rights regarding your data. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, billing address, payment information
• Communication Data: Messages, inquiries, support requests, feedback
• Service Data: Data you submit for verification through our platform

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: Browser type, operating system, IP address
• Cookies: Session IDs and user preferences
• Logs: Access logs, error logs, and transaction records

2.3 Third-Party Information

We may receive information from third parties such as payment processors, analytics providers, and business partners.

3. How We Use Your Information

We use the information we collect for:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending promotional emails and marketing communications (with your consent)
• Responding to your inquiries and providing customer support
• Monitoring and analyzing service usage and trends
• Detecting and preventing fraudulent activities and security incidents
• Complying with legal obligations and enforcing agreements
• Personalizing your experience on our website

4. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: Where you have given explicit consent
• Contract Performance: To fulfill our service agreement with you
• Legal Compliance: To comply with applicable laws and regulations
• Legitimate Interests: To pursue our legitimate business interests
• Data Subject Rights: To protect your rights and the rights of others

5. Data Protection and Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection
• ISO 27001 certification

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary depending on the type of information and the legal basis for processing:

• Account data: For the duration of your account plus 12 months
• Transaction records: For 7 years (legal requirement)
• Marketing data: Until you unsubscribe
• Support tickets: For 2 years

7. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: Obtain a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request erasure of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Opt-out of certain processing activities
• Right to Appeal: Contest automated decision-making

To exercise these rights, please contact us at privacy@synap-mentiq.com.

8. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation:

• Data Processing Agreements are available upon request
• We maintain a Data Protection Officer for inquiries
• Data breach notification within 72 hours of discovery
• Privacy impact assessments for high-risk processing
• Legal basis documented for all processing activities

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Analyze usage patterns and improve services
• Marketing Cookies: Track ads and marketing effectiveness

You can control cookies through your browser settings. Note that disabling some cookies may impact site functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to countries outside your residence, which may have different data protection laws. We implement safeguards including Standard Contractual Clauses and Data Processing Agreements to ensure adequate protection.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or by posting the updated policy on our website.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Synap MentiQ Privacy Team
Email: privacy@synap-mentiq.com
Mail: Ho Chi Minh City, Vietnam
Phone: +84 (123) 456-789